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How dk66 Handles Your Personal Information

Your account data belongs to you. We collect only what we need to run your wallet, process bKash, Nagad and Rocket transactions, and keep your account secure — nothing more. Access and eligibility depend on your local law and the eligible regions we serve.

Account data protectionLocal payment privacyCookie controlsData access requestsSecure account storage
dk66 How dk66 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Storage

Account credentials and payment references are stored with encryption at rest. Your bKash and Nagad transaction IDs are never held in plain text and are accessible only to authorised account systems.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how the mobile lobby is used. You can block non-essential cookies through your browser without losing account access.

Retention and Deletion

We keep your data only as long as your account is active or as required by applicable rules. Once you close your account, profile data is removed on a rolling schedule within the applicable retention window.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or query how your Rocket withdrawal records are stored by contacting our support team directly.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send data requests or privacy questions to our support address. We aim to respond within a few business days and will confirm receipt of any formal data access request.
Live Chat Open the chat widget from your account dashboard to speak with our Bangladesh support team directly about account data, cookie settings or wallet privacy queries.
Account Settings Manage your communication preferences and review stored profile details directly inside Easy Account Settings — no need to contact support for basic data updates.

Common Questions About Your Data

We collect your name, contact details, device information and the payment references from your bKash, Nagad or Rocket transactions. We collect only what is needed to run your account and process payments.

We share payment references with the processors behind bKash, Nagad and Rocket only to complete your transactions. We do not sell your data or share it with advertisers or unrelated third parties.

Profile data is held while your account is active and for a period after closure as required by applicable rules. Transaction records are retained for the period set by relevant financial compliance requirements.

Contact our support team via live chat or email with your account details. We will confirm receipt and provide your data within the timeframe required under the rules applicable to your eligible region.

Yes. You can request deletion of your profile data by contacting support. Some transaction records may need to be retained for compliance reasons, but we will explain exactly what is kept and why.

You can adjust or block non-essential cookies through your browser settings at any time. Session cookies needed to keep you logged in will remain active; all others can be disabled without affecting your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.