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Terms That Govern Your dk66 Account

Access to dk66 depends on your local law and the eligible regions we serve — if you're in Bangladesh and your region qualifies, these terms set out exactly what you agree to when you open an account and use our wallet, games, and payment…

Account EligibilityWallet & Payment RulesData HandlingUser RightsContact Paths
dk66 Terms That Govern Your dk66 Account
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries through the channels below. For wallet-related legal questions — such as a disputed bKash or Nagad transaction — include your transaction reference when you write in so we can locate the record quickly.

Team online

Live Chat

Open the chat widget from any page on dk66. Legal and account queries are routed to a dedicated team separate from general support.

Email Support

Write to our support address listed in your account dashboard under Help. Include your registered mobile number and the nature of your legal query.

Account Help Centre

Log in and navigate to Account Settings, then select Help & Legal. You can submit a formal request for data access or account review directly from there.

HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We take the handling of your account information seriously. Data you provide at registration — your name, mobile number, and payment wallet details — is used solely to operate your account, verify transactions, and meet our fraud-prevention obligations. We do not sell your data to third parties.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by our internal compliance obligations. You may request deletion via the Help & Legal section.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer of any page on dk66.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact us immediately via live chat and we will lock the account within minutes.

Requesting Changes

To update your registered mobile number or wallet details, go to Account Settings and follow the verification steps. Changes to payment details require a fresh identity check before they take effect.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is lawful in your location before opening an account.

Log in, go to Account Settings, and select Help & Legal. Submit a data access request there and our team will respond to the contact details on your account.

Payment wallet details are retained for a period after closure to meet our fraud-prevention obligations, then deleted. You can ask for a timeline via the Help & Legal section.

Contact us via live chat or email with your transaction reference and account details. Legal and account disputes are handled by a dedicated team, separate from general support.

Yes. We notify you through the contact details on your account before any material change takes effect. Continuing to use dk66 after that notice counts as acceptance of the updated terms.

Contact us immediately via live chat. We can lock your account within minutes to prevent unauthorised access while we investigate the activity with you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.